Policies
Cancellation & Refund Policy
Last updated 24 September 2026
We'd rather be clear upfront about cancellations than surprise you later. Here's exactly how it works for workshops and personal training.
1. Group workshops
- Cancel 24 hours or more before the class starts: full refund, or a free transfer to another date — your choice.
- Cancel less than 24 hours before, or don't show up: no refund. If seats are available, we'll try to move you to a later date once, as a courtesy.
- If we cancel or reschedule a class: full refund or a free transfer — your choice.
- Technical failure on our side that prevents the class from happening: full refund.
- The returning-student discount can't be exchanged for cash.
2. Personal training
- Reschedule for free any time up to 24 hours before your session.
- Cancel 24 hours or more before your session: full refund.
- Cancel less than 24 hours before: no refund.
3. How to request a refund or transfer
Email hello@example.com with your registration ID (from your confirmation email) and what you'd like — a refund or a transfer to another date.
4. How refunds are paid
Approved refunds go back to your original payment method, typically within 5–7 business days after approval.